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Posted on 09/10/2017

Direct Hire Troubleshooting and Technical Support CSR

Aerotek - San Antonio, TX

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Job Description

**_Direct Hire Opportunity!_**




**_Full time, Full Benefits, Bi-weekly Pay_**




**_Schedule- Must be Flexible for 1st, 2nd or 3rd Shift (You choose!)_**




**_***2 consecutive days off***_**




**_Pay- $14.50-15.50/hr_**






This position is responsible for providing technical and customer service support or by trouble shooting technical issues, educating patients on our therapy management products, and handling escalated customer calls/inquiries.






* Provide customer service and technical support for customers with an issue or questions about their diabetes therapy device (insulin pump) or related diabetes therapy products.


* Conduct follow up calls with customers and research issues off line as needed.


* Accurately and concisely document customer feedback and any troubleshooting completed during each call.


* Meet or exceed key performance and productivity such as quality, courtesy, expertise, schedule adherence and other metrics as defined by management.


* Perform other duties as assigned.




**About Medtronic-**




**Medtronic Inc. is the world's leading provider of Medical Device Technology. San Antonio houses the Customer Support Center of the Diabetes Division of Medtronic. In the Diabetes division Medtronic engineer's lifesaving technology such as the Insulin Pumps that allows insulin dependent Diabetic Clients to maintain tight control over their diabetes and live a healthier life.**




**In starting a career with Medtronic you will be a part of a revolution in Medical Technology, you will aid clients daily with maintaining their Diabetes, and you will also be a part of a company that sets you up to succeed in starting your career.**




**Medtronic is looking for Career minded Individuals for the Help Line Department. Below is a breakdown description of the position I am currently hiring for. Please see attached job description.**




**San Antonio, TX**




Our Diabetes Therapy Management and Education Center is located at the Overlook at the Rim, which is LEED (Leadership in Energy and Environmental Design) Silver certified and supports our mission to build a sustainable, environmentally responsible business. Environmentally friendly highlights include water-efficient landscaping, a "heat island effect" roof and a dedicated recycling center. In addition, the building receives power from sustainable, wind-generated electricity, and also produces no light pollution. Our San Antonio location features a high-tech training center, open floor plan, plenty of collaboration spaces, on-site cafeteria, game room and free parking.




**About Aerotek:**




**Our people are everything. As a Best of Staffing** **Client and Talent leader, Aerotek** **Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit** **** **.**




Aerotek is acting as an Employment Agency in relation to this vacancy.


**Location:** San Antonio, Texas


**Posting ID:** 6108479-1726


**Pay Rate:** US$14.50 - US$15.5 per hour




The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.

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