Refine Your Search

Posted on 09/11/2017

Technical Support Engineer

Randstad - Austin, TX

Apply Now - Save Job -

Job Description

Technical Support Engineer

 

 

 

easy apply

 

 

 

**job details:**

 

 

 

+ location:Austin, TX

 

+ salary:$80,000 - $85,000 per year

 

+ date posted:Thursday, September 7, 2017

 

+ job type:Permanent

 

+ reference:575224

 

 

 

easy apply

 

 

 

**description**

 

 

 

One of our Austin clients is looking to add a Technical Support Engineer to their growing team.

 

 

 

**Responsibilities:**

 

 

 

+ Provides expert level telephone and email support to customers located worldwide

 

+ Assists customers with operation and configuration of hardware and software

 

+ Achieves customer satisfaction and supports metric goals

 

+ Programs and configures internal and external vendor networking equipment, such as Taps, routers and switches (complex customer hardware).

 

+ Works independently with customers to resolve application and configuration issues

 

+ Coordinates cross departmentally to resolve issues and at all times acts as the customer advocate and escalates to management when needed

 

+ Interfaces with Development and PM on product design and supportability

 

+ Ability to work on-call hours based on customer Support Level Agreement requirements

 

 

 

**Requirements:**

 

 

 

+ BS or MS in Computer/Electrical Engineering or equivalent with focus on Internet/Networking/ Wireless domain, industry recognized certifications are desirable.

 

+ IP networking experience

 

+ Experience with networking protocols

 

+ Excellent English communication skills (written and verbal) and ability to work collaboratively

 

+ Hands on experience on testing different layer 2-4 technologies ranging from subscriber access, routing, load balancing, security and general IP forwarding in IPv4 networks.

 

+ Proven in-depth hands-on experience with TCP/IP, L2 and L3 protocols such as OSPF, MPLS, MPLS VPNs, VPLS, PPP, L2TP, GRE, etc.

 

+ Travel as needed for training and business meetings

 

+ Experience on configuration of firewalls, ACL's, access and tunneling protocols.

Apply Now - Save Job -