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Posted on 09/11/2017

Technical Support Engineer

Randstad - Austin, TX

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Job Description

Technical Support Engineer




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**job details:**




+ location:Austin, TX


+ salary:$80,000 - $85,000 per year


+ date posted:Thursday, September 7, 2017


+ job type:Permanent


+ reference:575224




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One of our Austin clients is looking to add a Technical Support Engineer to their growing team.








+ Provides expert level telephone and email support to customers located worldwide


+ Assists customers with operation and configuration of hardware and software


+ Achieves customer satisfaction and supports metric goals


+ Programs and configures internal and external vendor networking equipment, such as Taps, routers and switches (complex customer hardware).


+ Works independently with customers to resolve application and configuration issues


+ Coordinates cross departmentally to resolve issues and at all times acts as the customer advocate and escalates to management when needed


+ Interfaces with Development and PM on product design and supportability


+ Ability to work on-call hours based on customer Support Level Agreement requirements








+ BS or MS in Computer/Electrical Engineering or equivalent with focus on Internet/Networking/ Wireless domain, industry recognized certifications are desirable.


+ IP networking experience


+ Experience with networking protocols


+ Excellent English communication skills (written and verbal) and ability to work collaboratively


+ Hands on experience on testing different layer 2-4 technologies ranging from subscriber access, routing, load balancing, security and general IP forwarding in IPv4 networks.


+ Proven in-depth hands-on experience with TCP/IP, L2 and L3 protocols such as OSPF, MPLS, MPLS VPNs, VPLS, PPP, L2TP, GRE, etc.


+ Travel as needed for training and business meetings


+ Experience on configuration of firewalls, ACL's, access and tunneling protocols.

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