Posted on 09/11/2017

Bilingual Customer Service Representative

Randstad - San Antonio, TX

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Job Description

Bilingual Customer Service Representative




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**job details:**




+ location:San Antonio, TX


+ salary:$13 per hour


+ date posted:Thursday, September 7, 2017


+ job type:Temp to Perm


+ reference:S_566042


+ questions:kyle.hemphill@randstadusa.com480-308-2525




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Randstad is seeking bilingual customer service reps for a major bank in San Antonio! If you are seeking an opportunity to get your foot in the door with a major company, this position might be a great fit for you!




Pay: Start at: $13.00


Pay increase to $13.25 after training is completed (after 13 weeks)


Pay increase to $13.50, 30 days after candidates graduate training if they have good attendance and are meeting the expectation. If they are not, candidates will be monitored for the next 30 days and eligible for the increase if they meet the expectation after the next 30 days.




Shift: 11:00-8:00pm shift, will work 1 Saturday a month. Candidates will be assigned a weekday off when they are scheduled to work on Saturday 7:30 am start time on first day of training, September 25th, then will go to normal schedule.








Job responsibilities:


60 calls a day - due to workload; call volume is typically 35-40


Goal of calls is to build customer loyalty


Handle 2 types of Escrow calls:


Payment calls


typical calls are how to make a payment or why did my payment go up or down


can you waive my late fee


why didn't my payment process


Payoff calls


how to go about paying off my loan


Has my payoff posted or gone through


Might also take calls regarding: taxes, insurance, and explanation


Why have my taxes gone up?


How to I provide insurance information for my loan?


What will be my new rate with my tax increases?




Working hours: Mon-Fri 11am-8pm








Must be able to read, write, and speak Spanish fluently




Please send resumes to




Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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